Shipping policy
Safe & Transparent Shipping – Delivered with Care
At Han Pottery, every ceramic piece is carefully handcrafted and individually finished. We understand that pottery requires special care during transportation, so we have developed a secure shipping process to ensure your order arrives safely and smoothly.
Our goal is to provide a simple and worry-free shopping experience, from the moment you place your order until your piece arrives at your home.
Where Do We Ship?
We currently ship to customers worldwide, including most countries and regions in:
- Europe
- United States
- Canada
- Australia
- Asia
- Other international destinations
If your country is not available during checkout, please contact us and we will do our best to assist you.
Free Shipping & Taxes Included
All orders from Han Pottery include free shipping.
The price you pay already includes the necessary logistics costs and applicable customs duties. We take care of these processes for you, so you can enjoy your handmade ceramic pieces without worrying about unexpected shipping fees, customs procedures, or additional import charges.
Processing Time
Each Han Pottery piece is carefully inspected and prepared before shipment.
Order processing time: 2–5 business days
(Monday to Friday, excluding public holidays)
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Delivery Time
Estimated delivery time after shipment:
- Europe: approximately 5–12 business days
- United States: approximately 5–12 business days
- Other international destinations: approximately 7–15 business days
Delivery times may vary depending on the destination, customs procedures, holidays, and local carrier conditions.
All delivery timeframes are estimates and not guaranteed delivery dates.
Premium Packaging for Fragile Ceramic Products
Ceramic products require exceptional protection during transportation.
To reduce the risk of damage, we use professional protective packaging methods designed specifically for fragile pottery items, including multiple layers of cushioning and secure wrapping.
Before shipping, every piece is carefully checked and packaged to ensure it is ready for a safe journey.
Damaged or Missing Items
Although we take great care in packaging and shipping, unexpected situations may occasionally occur during international transportation.
If your order arrives damaged, defective, or with any issue, please contact us as soon as possible after receiving your package.
Please provide:
- Your order number
- Photos of the package and the item
- A description of the issue
Our customer service team will respond promptly and work with you to find an appropriate solution.
Order Tracking
After your order leaves our studio, we will send you a confirmation email containing your tracking number.
You can use this tracking information to follow your package during delivery.
Delivery Information
Please make sure your shipping address is complete and accurate before submitting your order.
Once an order has been shipped, changes to the delivery address may not always be possible.
If you have any questions regarding your shipment, please contact us and we will be happy to help.
Contact Us
Email: support@hanpottery.com
Address: No. 9 & 11, Chenghua Street, High-tech Zone, Chengdu
Telephone: +86 19382078841
Our Promise
At Han Pottery, we believe every ceramic piece deserves a careful journey.
We provide:
- Free worldwide shipping
- Included logistics costs and customs duties
- Professional protective packaging for fragile ceramics
- Responsive customer support if any issue occurs
We are committed to making your experience with handmade pottery simple, safe, and enjoyable.