Refund policy

Easy Returns – A Fair and Transparent Return Process

At Han Pottery, we want you to be completely satisfied with your purchase. Each of our ceramic pieces is handcrafted and unique, featuring individual textures, colors, and natural variations.

If your order does not meet your expectations, you may request a return within 60 days after receiving your order.

Due to the handmade nature of our ceramic products and their fragile characteristics, we kindly ask you to carefully package the item to ensure it arrives back safely.

60-Day Return Period

You may contact us within 60 days of receiving your order to request a return.

To start a return, please contact our customer service team with:

Your order number
The item you would like to return
The reason for the return (optional, but appreciated)

After receiving your request, we will provide the return instructions and shipping address.

Return Conditions

To be eligible for a return:

The item must be returned in its original condition
The ceramic piece must be unused and free from damage caused after delivery
The product should be securely packaged to prevent breakage during transportation
Please use suitable protective materials when returning ceramic items, as pottery products are fragile

Please note that items damaged during return shipping due to insufficient packaging may not be eligible for a full refund.

Refund Process

Once we receive your returned item, we will inspect the product condition.

After the return is approved, we will process your refund within 3 business days.

The refund will be issued to the original payment method used for the purchase.

Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider.

Return Shipping Costs

Unless the item received is defective, damaged upon arrival, or incorrect, the return shipping costs are the responsibility of the customer.

For damaged or incorrect orders, please contact us before returning the item so we can provide assistance.

Return Address

Please contact us before sending your return. We will provide the correct return instructions.

Return address:

Name: Han Pottery
Address: No. 9 & 11, Chenghua Street, High-tech Zone, Chengdu
Telephone: +86 19382078841

Our Commitment

At Han Pottery, every ceramic piece is carefully crafted and individually finished. We value each customer and aim to provide a simple and transparent return experience.